Open the Fitbit app and tap Join Fitbit. Follow the on-screen instructions to create a Fitbit account and connect (“pair”) your Fitbit device to your phone or tablet. Pairing makes sure your Fitbit device and phone or tablet can communicate with one another (sync their data).
Table of Contents
Why can’t I log into my Fitbit account?
Since this shouldn’t happen, I’d recommend to try the following steps: On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache. Then go back one screen and tap on force stop. Uninstall and reinstall the Fitbit app from the Play store.
How do I access my Fitbit account on my computer?

How do I manually log in to my Fitbit?
- Tap the Today tab .
- On the Exercise tile , tap the + icon.
- Tap a recent activity, or search for an exercise type.
- Enter the activity details, and tap Log It.
How do I log into my Fitbit on my iPhone?
- Tap Next.
- Fitbit will send a verification email to your registered email address.
- Go back to the app and tap next.
- Fitbit’s Privacy Policy will pop up.
How do you reset your Fitbit?
- From your tracker, swipe across to the ‘Settings’ menu.
- Once in the ‘Settings’ section, find the ‘About’ tab and tap it.
- From here, scroll to the section that’s labelled ‘Factory Reset’ or ‘Clear User Data’.
- You’ll then be prompted to confirm the decision to clear your Fitbit to its box settings.
Why is my Fitbit app not opening?
Double check that your Fitbit app is up-to-date. Log out of your Fitbit app. Force quit the app. Turn off the Bluetooth.
Why can’t I sync my Fitbit?
Troubleshooting steps Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won’t sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.
How many years does a Fitbit last?
On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit’s hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.
Can you use Fitbit app on laptop?
The new Fitbit for Windows 10 app is available to download for free and is compatible with Fitbit’s family of products, including the Fitbit Surgeโข, Fitbit Charge HRโข, Fitbit Chargeโข, Fitbit Flexยฎ, Fitbit Oneยฎ and Fitbit Zipยฎ activity trackers, as well as the Ariaยฎ Wi-Fi Smart Scale.
How do I update my Fitbit on my computer?
- Select the Fitbit Connect icon, located near the date and time on your Windows computer.
- Select Open Main Menu.
- Select Check for device update.
- Log in to your Fitbit account if prompted.
- If an update is available, the Fitbit will update automatically.
How do I link my Fitbit to my phone?

How do I delete my Fitbit account and start over?
- Set up a new or replacement Fitbit device.
- Remove a device from your Fitbit account.
Can you add steps to your Fitbit if you forgot to put it on?
Just because you forgot to bring your FitBit watch or your phone during your walk doesn’t mean that it will go unrecorded. The Fitbit mobile app allows you to manually log your walk or any other type of exercise that might not have been automatically detected.
Where is Account on Fitbit app?
Where can I find my Fitbit account settings? Tap the Today tab , and tap your profile picture. Your device is listed at the top. Tap your device image to open your device settings, or scroll down for your account settings.
Do I need the Fitbit app to use my Fitbit?
MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone’s sensors to track basic activity data including steps, distance, and calories burned. MobileTrack does not track floors, sleep, or active minutes.
How do I reboot my Fitbit Versa?
1. Press and hold the left (single) button and right bottom button until you see the Fitbit logo on the screen. 2. Let go and it will restart.
How do I restart my Fitbit 5?
Restart Charge 5 Swipe down from the clock screen to find the Settings app . Open the Settings app. Restart Device. Restart.
How do I set my Fitbit watch?
- Download and log in to the Fitbit app. Download or update the Fitbit app.
- Wake your Fitbit up. Press the button on the side of your tracker or watch to turn it on.
- Start setup.
- Get going on your goals.
How do I restart my Fitbit app?
- Swipe down from the clock screen to find the Settings app .
- Open the Settings app Restart Device. Restart.
How do I open the Fitbit app?
Doing so is quite simple. Open the Google Play Store app on your phone. Tap the search bar at the top and search Fitbit. Tap the Fitbit app (it should be the first result).
Why is my Fitbit app not working on my iPhone?
Update Your Devices Make sure to update your iPhone and Fitbit to the latest version. To update iOS, go to Settings, select General, and tap Software Update. Then go to the App Store, search for Fitbit, and install the latest updates. Restart your devices again and check the results.
Where is the sync button on Fitbit app?
In the Fitbit app, tap the Today tab > your profile picture > your device image. Tap the arrows next to Sync Now. From the Fitbit app dashboard, tap the Account icon > your device image. Tap the sync icon.
Can you replace a battery in a Fitbit?
Yes, you can replace the battery in your Fitbit. However, most Fitbit models void the device’s warranty. To replace the battery in your device, you will need a mini screwdriver set and a pair of tweezers. Turn your Fitbit over and use the screwdriver to remove the screws holding the back of your device.
Does Fitbit replace lost Fitbits?
Now, please note that your tracker’s warranty doesn’t cover lost or stolen devices. However, our Support Team will review your info to see what they can do about this. Keep an eye on your inbox for further instructions!